FAQs

We are confident that you will love your new Greystar apartment, but we understand you may change your mind. That’s why we’ve introduced the Greystar Guarantee where you have 30 days within move-in to give 30 days’ notice to leave. The policy is valid within 30 days of the start of your agreement and will only apply if all occupants listed in the tenancy agreement leave the property. The tenant must not have violated any terms of the lease agreement (e.g., non-payment of rent or damage to property) during the first 30 days. Rent is payable until the last day of your notice period. If you qualify for a refund due to early termination, it will be processed within 14 days of your move-out date. If you choose to invoke the guarantee, all concessions, rent-free periods, vouchers, or other promotional incentives from the original agreement will be void and inapplicable. The tenancy end will align with the move out process described in the tenancy agreement, and we expect the apartment to be returned in a condition that aligns with the terms of your tenancy. Residents will be responsible for all bills during their occupancy, up until their final day in the property. Please note that deposit replacement products, such as Flatfair flatbonds or other insurance products, are provided by 3rd party suppliers and are non-refundable. This guarantee may only be exercised by vacating the property entirely; it cannot be used to transfer to a different apartment within the same building, and any such request will instead be treated as a standard internal transfer, subject to availability, fees, and rate changes.