FAQs

We’d love to show you around! You can book a viewing for one of our show apartments now, and a member of our team will be in touch to arrange a date. If you're overseas or outside the city, no worries - we can set up a virtual tour so you can explore from wherever you are. Book a viewing today and take the first step toward your new home. 

Absolutely! If you're over 18, you're welcome to apply. As a student, you may need to pay some rent in advance, but we’ll go through all the details with you when you’re securing your apartment. Our team will be happy to discuss the finer details when securing the property.

That depends on how quickly you complete your online application form. Typically, referencing checks take around 3–7 business days.

Once everything is set—application completed, references passed, Right to Rent checks done, agreement signed, and payments received—we’ll arrange a convenient time to meet you on move-in day. We’ll hand over your keys, give you a home induction, and make sure you’re all set in your new space!

After booking a viewing, you’ll pay a one-time, non-refundable holding commitment per apartment. This will go toward your first month’s rent once your tenancy is agreed. If you book based on a virtual tour and change your mind within 24 hours of an in-person viewing, we’ll refund your holding commitment. Book a viewing today to get started!

That depends on how quickly you complete your online application form. Typically, referencing checks take around 3–7 business days.

No rent increases will happen during your initial tenancy term unless stated in your contract. Before your lease ends, your Community Manager will reach out to discuss renewal options, including any updates to your rent.

Yes! If you don’t meet our affordability criteria, you can use a guarantor who will also go through referencing checks. To qualify, your household income needs to be at least 2.66 times the yearly rent, while a guarantor’s income must be at least 4 times the yearly rent.

Once your referencing checks are complete, we’ll guide you through reviewing and signing your tenancy agreement. You’ll then pay your deposit and first month’s rent, with future rent payments due on the 1st of each month. We also have deposit replacement alternatives that we can offer.

If you need to cancel before your tenancy starts or before signing your tenancy agreement, you can do so, but without the refund of the holding commitment. However, if you booked based on a virtual viewing and later change your mind within 24 hours of an in-person visit, we’ll refund your holding commitment.

Rent is due on the 1st of each month by Standing Order. If you’ve agreed to pay in advance, payments will follow the schedule outlined in your tenancy agreement.

Your holding commitment, deposit and first rental payment can be paid on our web portal or via bank transfer into the account information with which we provide you at the time of application.

Your deposit is equivalent to five weeks' rent and is held securely in the My Deposits scheme. It covers any potential damages beyond fair wear and tear. If you’re interested in our deposit alternative, check out the FAQ above or ask a member of our team.

Yes! We’ve partnered with Flatfair, which provides a simple, safe alternative to a traditional deposit. Instead of a deposit, you pay a one-time, non-refundable membership fee to create a "flat bond" that covers your household for the duration of the lease.  As Flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. Fees start at £350 and may vary, depending on your rent amount.

A one off, non-refundable holding fee of £200 for Studio and 1 Beds, £400 for 2 & 3 Beds. This fee will come off your first rent when you move in.

Your deposit is protected with My Deposits and will be refunded within 10 days after we agree on any deductions (if applicable). Normal wear and tear won’t be charged—just let us know if you have any questions.

Nope! We provide a detailed inventory report on move-in day at no extra charge.

We offer flexible lease terms ranging from 3 to 12 months. Before your tenancy ends, your Property Manager will check in to discuss renewal options—so if you’re loving your home (which we think you will!), we’ll help you stay.

To rent a Momento Hayes apartment, you'll need to pass an affordability check. Your household’s combined income should be at least 2.66 times the yearly rent.

If you’re moving out at the end of your tenancy, we ask for two months' written notice. If you need to leave earlier, let us know—we’ll talk you through your options. An early termination fee may apply.

Once everything is set—application completed, references passed, Right to Rent checks done, agreement signed, and payments received—we’ll arrange a convenient time to meet you on move-in day. We’ll hand over your keys, give you a home induction, and make sure you’re all set in your new space!

At Momento, you’ll have a dedicated property management team that’s here to make your renting experience smooth and enjoyable. Your Community Manager, along with our Leasing and Management team, will be with you from the start of your journey and throughout your tenancy—helping with anything you need along the way.

Yes! We offer parking at all our locations for rent at a monthly rate. We also have EV charging spaces available. Please contact the team at your chosen location for more details.

Yes, we love them! There is a monthly pet rent of £75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.

Yes! Our onsite team is here to assist with maintenance issues, and we have a dedicated contact for emergencies like flooding or power outages. You’ll find all the emergency info in your resident handbook when you move in.

Our CCTV policy can be found here.

We are confident that you will love your new Greystar apartment, but we understand you may change your mind. That’s why we’ve introduced the Greystar Guarantee where you have 30 days within move-in to give 30 days’ notice to leave. The policy is valid within 30 days of the start of your agreement and will only apply if all occupants listed in the tenancy agreement leave the property. The tenant must not have violated any terms of the lease agreement (e.g., non-payment of rent or damage to property) during the first 30 days. Rent is payable until the last day of your notice period. If you qualify for a refund due to early termination, it will be processed within 14 days of your move-out date. If you choose to invoke the guarantee, all concessions, rent-free periods, vouchers, or other promotional incentives from the original agreement will be void and inapplicable. The tenancy end will align with the move out process described in the tenancy agreement, and we expect the apartment to be returned in a condition that aligns with the terms of your tenancy. Residents will be responsible for all bills during their occupancy, up until their final day in the property. Please note that deposit replacement products, such as Flatfair flatbonds or other insurance products, are provided by 3rd party suppliers and are non-refundable.